Soil Optimization (N-Ext Product, Prodiamine, Hydretain) These products are sold as is. If for any reason your product arrived damaged, incomplete, or missing, email us proof of your original purchase to with pictures of the damaged product and we will replace the product or refund the purchase price. Once the order has shipped: it is non-cancellable / non-refundable / non-swappable. Due to the weight and costs associated with shipping these items we cannot do returns or exchanges on them. All sales are final