Soil Optimization (N-Ext Product, Prodiamine, Hydretain) These products are sold as is. If for any reason your product arrived damaged, incomplete, or missing, email us proof of your original purchase to shop@thelawncarenut.com with pictures of the damaged product and we will replace the product or refund the purchase price. Once the order has shipped: it is non-cancellable / non-refundable / non-swappable. Due to the weight and costs associated with shipping these items we cannot do returns or exchanges on them. All sales are final